Last Updated July,2022

Scope and consent

LYOMERCHANT (“LYOMERCHANT” or “we” or “us” or “our”) is a cryptocurrency payment solution whereby the users who are merchants (“Merchant”, “you”, “your”) can proceed with easy crypto payment. The LYOMERCHANT can be accessed via through the mobile application and/or web application (the “Platform”).  LYOMERCHANT Privacy Policy (this “Policy”) helps to explain how we collect, use, store, and protect your information when you use our Platform and our service or any LYOMERCHANT Commerce API or third-party applications relying on such API, or any other websites, pages, features, or content related to the LYOMERCHANT service (collectively the “Services”).

Please read this Policy carefully along with the LYOMERCHANT Terms of Service, which describe the terms under which you use the Services. If you have any questions, please contact us at LYOMERCHANT. By accessing and using our Platform and/or our Services, you agree that you have read, understood and accepted this Policy.

We may process information from the following types of users:

  1. Visitors of our Platform;

  2. Merchants who sign up for our Services (“Merchants” means any business that uses our Services to process payments, including non-profits that use our Services to accept donations and “Aggregators” that use our Services as a payment services platform for their own Merchants);

  3. Shoppers of Merchants (“Shoppers” means individuals who indirectly interface with LYOMERCHANT when paying a Merchant’s invoice that is forwarded by LYOMERCHANT to a Merchant during checkout, when requesting a refund from a Merchant, when creating a LYOMERCHANT account, or when making a donation to a non-profit);

  4. LYOMERCHANT card holders who have signed up for a LYOMERCHANT debit card;

  5. LYOMERCHANT wallet holders who have downloaded and installed the LYOMERCHANT app on their mobile device; and

  6. Payees (e.g., employees, contractors, vendors or exchange customers) who request a payment (“Payout”) via cryptocurrency from a Merchant and create a LYOMERCHANT account.

What kind of information do we collect?

We collect different kinds of information when users interact with us. The information we collect depends on the type of user. We collect information you choose to provide to us when interacting with our Services. We may also collect information automatically from your devices.  We collect and process this information for the purpose of providing you the Services and to comply with legal requirements.

Information we collect

  1. Your Personal Information- We may collect your personal information such as full legal name, date of birth, age, nationality, gender, signature, utility bills, phone number, email address and home address, passport or photo identification such as driver’s license or national identity card, User ID, Wallet addresses, financial information and other personal information you chose to provide us. Also, please note that we may obtain information about you from third party sources as required or permitted by applicable law.

  2. Your Account Information - To create a LYOMERCHANT account, you must provide us with an email address and secure password.

  3. Your Products and Services - We retain information submitted by you when you create each payment button or donation button, which may include your product or service name, price and description.

  4. Your Cryptocurrency Addresses - We retain your public cryptocurrency addresses generated in the course of your use of the Service.

  5. Your Transactions - We retain any records, histories, or metadata for the transactions you conduct on the applicable blockchain. If you request personal information from your customers as part of the transaction, we retain a copy of this information. To monitor cryptocurrency transactions and provide you with account balance information, we store the public keys associated with your private keys.

  6. Customer Support - We collect any additional information you disclose to our customer support team

Information that is Collect Automatically

  1. Information collected by Cookies
  2. Server log information
  3. Device information
  4. Usage information
  5. Telemetry Information

How we use Cookies

We may collect information about your activities on our Platform via first and third-party cookies, clear GIFs or web beacons, or through other identifiers or technologies, including similar technologies as they may evolve over time. We refer to these technologies collectively as cookies.

We may allow third parties to use Cookies on our Platform. The information collected by Cookies may be shared with and used by us, by others acting on our behalf, or by third parties subject to their own privacy policies. Information collected by cookies may be used on this Platform or on other websites or services, including those that may not be operated by us. Other parties may collect personally identifiable information about an individual consumer’s online activities over time and across different websites when a consumer uses our Platform or online services. For more information about our use of cookies, please see our Cookie Policy.

Why we collect personal information

We use the information we collect to operate our business, provide our Services, for other purposes as permitted or required by law, and to provide you with a smooth, efficient, and customized experience. Specifically, we may use your information to:

  • Provide our Services(including customer support);
  • Process transactionsand send notices about your transactions;
  • Resolve disputes, collect fees, and troubleshoot problems;
  • To maintain, deliver and improve our Platform
  • Communicate with youabout our Services and business and to inform you of matters that are important for your account and/or use of our Platform. We also use your personal data to respond to any questions, comments or requests you filed with us and the handling of any complaints;
  • Comply with applicable laws and regulations;
  • Establish, exercise and defend legal claims;
  • Monitor and reportcompliance issues;
  • Customize, measure, and improve our business,the Services, and the content and layout of our Platform and applications (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analyzing and enhancing our products, services, websites and apps; ensuring the security of our networks and information systems; performing accounting, auditing, invoicing, reconciliation and collection activities; and improving and maintaining the quality of our customer services);
  • Perform data analysis;
  • Deliver targeted marketing,service update notices, and promotional offers based on your communication preferences, and measure the effectiveness of it. To approach you via email for marketing purposes, we request your consent, unless it is not required by law. You always have the option to unsubscribe from our mailings, e.g., via the unsubscribe link in our newsletter;
  • Perform risk management,including comparing information for accuracy and verify it with third parties and protect against, identify and prevent fraud and other prohibited or illegal activity, claims and other liabilities; and
  • Enforce our contractual terms.

How we protect and store personal information

We take the security of our information seriously. We use administrative, technical, and physical security designed to safeguard personal information in our possession, and we maintain internal policies and procedures to address our data security. However, we cannot guarantee the security of the information that we collect and store. We will notify relevant authorities and users in the event of a data breach, if required under applicable law.

We retain data as required or permitted by law. For example, as a regulated financial institution, we may retain identification for 5 years or more after an account has been closed or become dormant. We may retain certain information for accounting and security purposes even after our business relationship with you has ceased.

How we share data with third parties

We shall never sell or rent your personal information. We may disclose the information we gather with our affiliates and third parties. For example, we may share information with:

  • Other LYOMERCHANT entities, including to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services and communications;
  • Service providers who help with our business operations and to deliver our Services, such as cloud service providers providing cloud infrastructure; providers of ID verification solutions and other due diligence solutions; providers of customer service solutions; providers of Platform analytics; and providers of marketing automation platforms;
  • Law enforcement, government officials, regulatory agencies, our banks, and other third parties pursuant to a subpoena, court order or other legal process or requirement if applicable to LYOMERCHANT; or when we believe, in our sole discretion, that the disclosure of information is necessary to report suspected illegal or fraudulent activity or to investigate violations of our Terms of Use; and
  • We may also share certain Shopper information with our Merchants, for example, in cases of suspected fraud or in connection with an ongoing investigation.

Your choices

You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Platform, but your ability to use some features or areas of our Platform may be limited. You may control how your browser accepts cookies. For more information, please consult your browser’s help documentation. You may also manage your cookie preferences using our Cookie Preference Center. For more information about our use of cookies, please see our Cookie Policy.

As of the last updated date of this Policy, there is no commonly accepted response for Do Not Track signals initiated by browsers. Therefore, we do not respond to such signals or to other mechanisms that provide the ability to exercise choice regarding the collection of personally identifiable information regarding your online activities over time and across third-party websites or online services.

If you do not wish to receive marketing communications from us, you can click the “unsubscribe” link usually found at the bottom of the e-mail, or you can send an email to us. However, you may still receive other communications from us as permitted or required by law.

Changes to this Policy

We reserve the right to modify, alter and/or amend this Policy at any time by posting a revised version on our Platform. The revised version will be updated at the top of this Policy and it will be effective at the time we post it. You are responsible for periodically reviewing this Policy.

Security Safeguards

We maintain, and require our service providers to maintain, appropriate physical, technical and administrative safeguards to protect the security and confidentiality of the personal information you entrust to us.

However, we cannot guarantee that loss, misuse, unauthorized acquisition, or alteration of your data will not occur. Please recognize that you play a vital role in protecting your own personal information. When registering with our Services, it is important to choose a password of sufficient length and complexity, to not reveal this password to any third-parties, and to immediately notify us if you become aware of any unauthorized access to or use of your account.

Furthermore, we cannot ensure or warrant the security or confidentiality of information you transmit to us or receive from us by Internet or wireless connection, including email, phone, or SMS, since we have no way of protecting that information once it leaves and until it reaches us. If you have reason to believe that your data is no longer secure, please contact us at the email address, mailing address or telephone number listed at the end of this Privacy Policy.

Contact Us

If you have any questions or concerns regarding our Privacy Policy, Please contact us at